Consultancy Services for the Outdoor Industry
Effective risk management, robust operational systems and an ethical approach to business - helping you build a resilient, trustworthy outdoor company.
If systems, accountability and safety fail, there can be serious consequences: legal, reputational and financial.
How good are your operations and risk management?
20 years in overseas expeditions and UK based adventures has taught me there is always room for improvement.
"I believe risk management should enable adventures to happen, not prevent them. I can help you design and implement the necessary systems and safe-guards to ensure you've done all you can to keep the adventure level high, whilst maintaining the safety of your clients and the reputation of your brand."
Fractional Operations
The leap to employing a full-time operations director is daunting and financially challenging.
With Agile Pangolin working fractionally, one or two days a week/month, you get all the benefits of 20 plus years’ of operational experience (both UK and international) along with wider business support, problem solving and advice.
All without the on-going commitment of permanent employment, making it easy to dial support up or down.
Safety Management Systems
Every client. Every itinerary. Every activity. Whatever the group age or size. Whatever the length of trip.
Everything delivered to the same operational standard following the same due diligence checks.
Is that the reality of your safety management system?
If you’re worried you've not plugged all the holes, I can help find them and fix them, ensuring you're compliant, protecting both piece of mind and your brand.
Incident Planning
A colleague on overnight duty calls you at 5am. Two young people on a school residential are missing from camp.
Do you:
a) Panic.
b) Phone the teacher. They're in charge. Let them deal with it.
c) Provide calm reassurance and refer to your Actions-On check list for a missing person. Half an hour later, with initial searches complete, teachers and police have been informed and you’ve implemented your crisis action and media plan.
Having a robust, tested plan you can turn to in a time of crisis is not only peace of mind for you and your clients, it's vital brand management, I can help you write, develop and/or stress test your plan. Remember: A crisis is your opportunity to shine.
“The Bioasis was pure magic and hands down the most enriching, nourishing and professional outdoor environmental organisation I have ever worked for.”
Orla Bradfield, Outdoor Leader
Environment & Ethics
Regenerative tourism and environmentally sound operations don’t just happen. They take time, attention to detail and an unwavering commitment to asking difficult questions.
I have significant experience in in this area and can help with:
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Policy Development: A clear responsible tourism and environmental policy shows clients, staff and your local communities that you are committed to having a positive impact. I can help develop a policy that is in line with your values, operations and growth plans.
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Training & Workshops: Bespoke workshops and training for your staff and/or leaders, debating the ethics of adventure, positive and negative impacts, issues and responsibilities. These are a great way to build knowledge and understanding in a complex, nuanced area of tourism.
Leader Training
As the face of your company, working at the cutting edge of delivery, are you confident your leaders are living and breathing your brand values and culture?
Do they know what to do in an emergency? Or are you leaving it to chance?
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Framework development: If you employ leaders, especially freelance, do they know their responsibilities, obligations and your expectations? Do they understand your vision and customer service standards? Is your contract with them water tight? If not, your brand is in the hands of people you have no control over.
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Training design and delivery: I can help develop and deliver bespoke leader training courses, in line with your operations and risk management procedures.
Business Systems & Strategy
Outdoor and Adventure businesses face a unique set of challenges, but they also need to nail the common business functions of marketing, branding, team development, leadership, accounting, cash flow forecasting, growth plans, internal systems, CRMs, automation and more.
As a graduate of the Goldman Sachs 10,000 Small Businesses Programme, as well as being a 3x founder, I can help you professionalise and bring resilience and growth potential to business.
See Small Business Consultancy Services for more details.
Outdoor & Adventure Product Design
Want to stand out in a crowded field? I bring 20 years' experience covering outdoor adventure, overseas expeditions, The Duke of Edinburgh Award, conservation work, corporate team building, immersive story based adventures and more. I can bring fresh ideas and deep experience to help develop your programmes.
Arrange a no obligation
exploratory call
Whatever stage of your business and operations, I'd love to help. 20 years at the coal face of risk management has taught me there is no room for complacency.
Let's have a chat and see if I can help.